@nixCraft I hear that

I've had a few calls from my mother about "Microsoft tech support" calls or emails but luckily she knows not to believe them and hangs up because she uses a Mac and my brother, who picks up most of the tech issues because he lives closer, refuses to allow any MS products in her house

His approach is to never trust anything associated with MS and has told her that if the word Microsoft is mentioned, don't go any further